1. Overview

This Refund Policy covers purchases made on ManageNovaX: credits bought with money, and the levels of e-learning materials unlocked with those credits. It explains when a refund may be considered, which situations are not refundable, and how to ask for one.

Please read it together with the Terms & Conditions and the Delivery & Access Policy.

2. What You Are Buying

Everything sold on ManageNovaX is digital. Nothing is shipped, and there is nothing to return.

• When you buy credits, you are buying a balance that can be used only on this website
• When you spend credits on a level, you receive the study material for that level by email and through your account
• Because these are digital materials, a refund is a matter for review rather than an automatic right

Delivery is typically made within 24 hours of confirmed payment, and may take up to 48 to 72 hours if the system is delayed. The Delivery & Access Policy sets this out in full.

3. When a Refund May Be Considered

We review every request individually. A refund may be considered where:

• You were charged twice for the same purchase
• A technical fault on our side resulted in an incorrect charge
• You have not received, and cannot access, a purchased e-learning material, and we have been unable to put that right
• A material differs materially from the description shown on the website at the time you bought it

Contact us as soon as you notice the problem. We cannot guarantee that any particular request will be approved.

4. Non-Refundable Situations

A refund will not normally be given where:

• The e-learning material has already been substantially read, downloaded or otherwise accessed
• You have changed your mind after the access email has been sent
• You did not access the materials within an applicable access period
• Your account has been suspended or closed for a breach of the Terms & Conditions
• The request concerns credits that have passed their validity period

5. Credits and the 90-Day Validity

Credits are valid for 90 days from the date of purchase. This affects refund requests in the following ways:

• A request about unspent credits is considered only while those credits are still within their 90 day validity period
• Credits that have already been spent to unlock a level are treated as part of that purchase, not as a separate credit balance
• Credits that have passed their 90 day validity period have expired and are not refundable
• Where an account is closed for a breach of the Terms & Conditions, any remaining credits are forfeited

6. Failure to Receive Access Information

If you have paid but nothing has arrived, this is the section that applies to you.

• If you have not received the access information for a purchased e-learning material within 72 hours of confirmed payment, please contact us
• Before contacting us, please check the spam or junk folder of the address you used at checkout, and confirm that the address was entered correctly
• We will first try to restore your access, for example by resending the access information or extending the applicable access period
• If we cannot restore access and you have not been able to use the material, a refund may be considered

The waiting time in this section is 72 hours in every case. The delivery timings themselves are set out in the Delivery & Access Policy.

7. How to Request a Refund

There is no refund button in your account. Every request is made by contacting us.

• Email us at [Company Email]
• Include your order number, the email address used for the purchase and the reason for your request
• Tell us what you have already tried, such as checking your spam folder
• Wait for us to review the request and reply

8. Review and Processing

• Every request is reviewed individually against this policy
• We will tell you the outcome, and the reason for it, by email
• An approved refund is returned to the original payment method
• How long the money takes to appear depends on your payment provider or bank

9. Policy Abuse and Chargebacks

If you believe a charge is wrong, please contact us before contacting your bank. Most problems can be resolved directly and far more quickly.

• Raising a fraudulent chargeback for materials that have been accessed may result in the account being suspended or closed
• Repeated requests that appear intended to obtain materials without paying for them may be declined

10. Changes to This Policy

We may update this policy from time to time. The version published on this page is always the one that applies.

11. Contact

To ask about a refund, or about this policy, please contact us using the details below.