1. Digital Delivery

ManageNovaX is a digital e-learning website operated by [Company Name]. Everything sold here is delivered electronically.

• All e-learning materials are digital, and nothing is shipped physically
• There are no shipping fees, handling charges or customs costs
• Materials are read and studied at your own pace. There is nothing to attend and no live teaching

2. E-Learning Material Access and Delivery Process

This section sets out how and when your purchase reaches you. Every other page that mentions delivery follows what is written here.

• Delivery method: once payment is confirmed, the download link and the access details are sent to the email address provided at checkout, and the material is also available through the platform, so you can download it and use it whenever you like
• Delivery timing: e-learning materials and the applicable access information are typically made available within 24 hours of successful payment confirmation
• Possible delay: delivery may occasionally be delayed because of system processing, payment verification, technical issues, email service interruptions or circumstances beyond our reasonable control. Please allow up to 48 to 72 hours
• 72 hour limit: if you have not received, or cannot access, your purchased materials after 72 hours, please contact us at [Company Email]

3. Credits and Unlocking a Level

Money buys credits, and credits unlock a level of an e-learning material.

• Credits are added to your account once your payment has been confirmed
• Each level shows the number of credits needed to unlock it, and your balance is shown in your account
• A level unlocks once the credits have been spent, and the access information is then sent as described above
• Credits have a validity period of 90 days from the date of purchase

4. Where to Find Your E-Learning Materials

The access email sent to the address you gave at checkout is the main delivery.

• Check the inbox of the address you entered at checkout
• Check the spam or junk folder of that address, since automated emails are sometimes filtered
• You can also find what you have unlocked in your account, under your dashboard

5. Access Requirements

To receive and use your materials you need:

• A registered account on this website
• Access to the email address used at checkout
• A stable internet connection
• A supported, up-to-date browser or device

6. If the Email or Access Does Not Arrive

If nothing has reached you, please work through these steps before contacting us.

• Check that the payment was completed, and that you received an order confirmation
• Check the spam or junk folder of the email address used at checkout
• Check that the email address entered at checkout was correct
• Allow up to 48 to 72 hours from confirmed payment, as set out above
• If the material has still not arrived after 72 hours, contact us at [Company Email] with your order number

Every waiting time in this section is 72 hours. Please do not buy the same level a second time if it has not appeared. Contact us instead, and we will put it right.

7. Downloads and Keeping Your Materials

• The download link and access details reach you within the delivery times set out in section 2
• Once a material has been downloaded, you keep the downloaded file and may use it whenever you like
• Materials are for your own personal learning, and the restrictions in the Terms & Conditions continue to apply to them
• If you want a level again after your access to it has ended, you can unlock it again with credits

The delivery timing and the 72 hour limit are also stated before purchase, at checkout, so that nothing here comes as a surprise.

8. Changes to This Policy

We may update this policy from time to time. The version published on this page is always the one that applies.

9. Contact

If you need help receiving or accessing your e-learning materials, please contact us using the details below.