1. Introduction

This Privacy Policy explains how [Company Name] handles your personal information when you use ManageNovaX. It covers what we collect, why we collect it, who we share it with and what you can ask us to do with it.

It applies to everything you do on this website: browsing e-learning materials, creating an account, buying credits and contacting us.

2. Information We Collect

We collect only the information we need in order to run the website and to provide the e-learning materials you buy.

• Account information: your name, email address and the password you set when you register
• Contact details: a phone number where you provide one
• Billing details: the name, address, city, postal code, country, email and phone entered at checkout
• Order information: your orders, the credits you have bought, the levels you have unlocked and your current balance
• Messages you send us: the name, email, phone, subject and message submitted through the contact form
• Technical information: the data needed to run and secure the website, such as your browser type and IP address

We do not ask for, and do not need, any information beyond this.

3. How We Use Your Information

Your information is used for the following purposes and no others:

• Creating and managing your account
• Processing your orders and adding credits to your balance
• Sending the download link and access details for the levels you unlock
• Sending order confirmations, receipts and password reset emails
• Answering the questions and support requests you send us
• Keeping the website secure and preventing fraudulent use
• Understanding how the website is used so that we can improve it

4. Payment Information

Card payments are processed by a third-party payment provider. Your payment is completed through that provider, and the provider handles the card details under its own terms and privacy policy.

• We keep a record of the order, the amount, the currency and whether the payment succeeded
• We do not store your full card number, expiry date or security code

5. Cookies

This website uses cookies only where they are needed for it to work properly.

• Session cookies keep you signed in and keep the contents of your cart as you move between pages
• Security cookies protect forms against misuse
• Preference cookies remember choices such as your language and currency

You can block or delete cookies in your browser settings. If you block the cookies listed above, signing in and checking out will not work correctly.

6. Sharing Your Information

We do not sell, rent or trade your personal information. We share it only where it is necessary, and only with:

• The payment provider that processes your payment
• The hosting and technical service providers that run the website and send its emails
• Authorities or advisers, where we are required to do so by law

7. Data Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections between your browser and our servers, and restricted access to the systems that hold personal data.

No method of transmission or storage is completely secure, so we cannot promise absolute security. If you believe your account has been accessed by someone else, please contact us straight away.

8. Data Retention

We keep your information only for as long as it is needed for the purposes set out in this policy, or for as long as the law requires.

• Account information is kept while your account is open
• Order and payment records are kept for as long as accounting and tax rules require
• Messages sent through the contact form are kept for as long as they are needed to deal with your enquiry

9. Your Rights

You can ask us to:

• Tell you what personal information we hold about you
• Correct information that is wrong or out of date
• Delete your account and the personal information linked to it, where we are not required to keep it

You can review and update most of your account information yourself from your dashboard. For anything else, contact us using the details below.

10. Changes to This Policy

We may update this policy from time to time. The version published on this page is always the one that applies.

11. Contact

If you have a question about this policy or about the information we hold, please contact us using the details below.