You will explore current-state and future-state process maps, bottlenecks, unnecessary steps, handoffs, duplication, waiting time, responsibilities, process measures, and improvement opportunities. You will also learn how to compare the existing process with a better future approach and discuss proposed changes with the people who perform the work.

This level develops practical process improvement skills for learners who already understand basic process mapping. The focus is on looking closely at how work happens, finding the reasons behind common problems, and suggesting improvements that make processes easier, faster, and more reliable.

By completing this level, you will be able to analyze everyday business processes and recommend practical improvements. You will know how to identify weak points, understand where delays come from, redesign simple workflows, clarify responsibilities, and explain process changes in a way that supports agreement among stakeholders.

You will explore cross-functional processes, bottlenecks, process dependencies, handoffs, root causes, process measures, workflow redesign, automation opportunities, controls, and change impacts. The course also examines how improving one part of a process can affect another and how to compare improvement options before recommending a new way of working.

This level focuses on process improvement when workflows cross departments, depend on several systems, or contain problems that are not visible from a single team's perspective. It helps experienced learners look at the wider process, understand connections between activities, and improve performance without creating new problems elsewhere.

By the end of this level, you will be able to analyze and improve more complicated business processes. You will be prepared to find deeper causes of process problems, understand cross-team effects, evaluate improvement options, and recommend changes that improve the overall flow of work rather than only fixing one isolated step.

You will explore enterprise process improvement, process ownership, operating models, performance measures, automation, digital change, process governance, customer journeys, and continuous improvement. The course also looks at how leaders can identify patterns across processes, prioritize improvement opportunities, guide major redesign efforts, and create practices that keep processes effective as business needs change.

This level is intended for senior analysts and leaders who influence process improvement across departments or organizations. The focus is on improving important business processes at a broader level while considering customer experience, operating costs, technology, people, controls, and long-term business goals.

After completing this level, you will be able to guide process improvement across complex business environments. You will know how to prioritize major opportunities, connect process changes with business goals, evaluate wider impacts, support large improvement initiatives, and help organizations build better ways of working that can continue to improve over time.